Pandagoo Spreadsheet Lifeboat: an order plan for the day an agent site goes quiet

What this Pandagoo Spreadsheet can help you recover

Pandagoo Spreadsheet Lifeboat does two jobs. The first is the usual one for a Spreadsheet site: a catalogue of product listings sorted into sixteen categories, so you can browse goods from Chinese marketplaces and open each listing. The second job is the reason this site exists. Pandagoo, a shopping agent whose site went live in March 2026, has not loaded for us since the last days of that month. Anyone who had money or parcels with it had to work out, alone, what still counted as evidence and who could still help.

The catalogue can help recover a product link; the Lifeboat notes can help organise evidence. This independent site cannot see a balance, cancel an order or move stored goods. Choose the last stage supported by a receipt or tracking event, not the stage you hoped the order had reached.

That problem is not special to one agent. Any service that buys on Taobao, Weidian or 1688 for you holds your money and your goods for weeks at a time. If its site stops answering, what you can do depends almost entirely on how far your order had got. So the core of this site is four pages, one per stage, each with a list of records to keep and an order of contacts. The outage kit builder turns those pages into a personal checklist.

We are not lawyers, and nothing here tells you what you are owed. We describe steps you can take and records worth having when you take them.

Four stages, four different kinds of exposure

An agent order changes hands three times: your money goes to the agent, the agent pays the seller, and the seller's parcel reaches a warehouse that later hands a bigger box to a carrier. Each handover moves the risk. The stage your order was in on the day the agent went quiet decides which records matter and which outside party can still do something.

The overview of all four stages explains how to tell which one you are in when the agent's own order screen will not load.

Build an order record before contacting support

Pick the stage, pick how you paid, pick the marketplace the seller was on, and tick what you still have. The builder answers with three things: a tick list of records to collect, grouped by how urgent each one is; a numbered list of whom to contact, in order, with one line on why that party comes where it does; and a plain-text note you can copy into an email or a support form. Everything happens inside your browser; nothing you choose is sent or saved. It works for any agent; Pandagoo is only the example we keep coming back to.

Start with the order reference, amount, payment date and last visible status. Keep full receipts privately; redact names, addresses and payment identifiers from public posts. The builder organises your own records and does not establish a refund entitlement or submit a claim.

Background reading behind the four stages

The stage pages stay short on purpose. The longer explanations live on five reading pages:

• The money trail: where each payment sits, what Pandagoo's archived fee formula meant, and why the exchange rate matters after the fact.
• QC photos as proof: reading inspection photos for defects and saving them so they still mean something later.
• Tracking and freight: how a parcel keeps moving after the agent stops, and which number unlocks which carrier.
• Picking agents, sellers and goods: choices made before you pay that decide how much you could lose.
• Other agents and moving an order: how buyers rebuy or redirect goods through a different service.